On-Time Promise

“If there’s any delay, it’s you we pay!”®

Here’s the story behind Ben Franklin’s punctuality promise.

We promise we will never KEEP you waiting. And if we do, you are paid $5 per minute for your time…
for every minute we’re late.*

Ben Franklin Plumbing is America’s first plumbing service company to promise customers perfect punctuality.

How can we afford to do this? Our Plumbers aren’t typical plumbers.

We hire and train talented people who understand the value of your time and treat you and your home with respect.
We also back their punctuality with technology.

* There’s a $300 maximum for late service appointments.

On-Time Promise
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